If you work in a large corporate environment, you may often receive emails from the HR about a co-worker who lost a significant other, a father, mother, brother or sister.
Many times you'll not really know the co-worker personally, you'll probably not attend the funeral. I believe, that sending a short condolences email is a good thing to do even if we don't know the person.
Let's think about it, what's the cost of an email? Only about 1 minute. But it will be highly appreciated because being cared for by "strangers" has a high value. I've tried it, It works, increases your emotional intelligence, it's a thoughtful behaviour, builds a friendly environment and sometimes new friends.
Most of what we do in life can be successful, but very few times we get the right timing, and when someone loses a close person it's one of the best moments to show care and practice empathy. Create a short template message to send whenever you receive condolences alerts. Make it a habit, and you'll be surprised from the feedback you'll receive.
Out of 65 condolence emails I sent, more than 25 responded with appreciation. This evidently means in times of trouble any way of conveying comfort counts.
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